Upload Troubleshooting

OVERVIEW

We understand nothing is perfect in this imperfect world. We have anticipated some issues that might occur.

Did you face a problem while uploading your video to the SHOW app?

Don't Worry, we are there to help you out. We have anticipated some of the commonly caused upload problems and the solutions for them.

So if you are facing problems while uploading your video, you can try the following tips.

TIP #1: CHECK YOUR VIDEO

The first thing you can check if your video falls under the following conditions:

Make sure your video's size is less than 25GB.
Make sure your video is any of the following video types,

TIP #2: CLEAR YOUR BROWSER CACHE

The next thing you can do is to clear your Internet browser cache. This is a common cause for most of our uploading problems. All you need to do is clear up the cache, or the temporary internet files, from the following places in the internet browser that you are using,

BROWSER NAME	OPERATING SYSTEM USERS	SOLUTION
INTERNET EXPLORER	Windows Users	Click the Safety button in the 'Settings' section and then click the Delete Browsing History button.
GOOGLE CHROME	All Operating Systems	Go to 'Preferences' and select Privacy and Security tab. In the Clear Browsing History section, click the Clear Data button.
MOZILLA FIREFOX	All Operating Systems	Click 'Firefox', go to Preference, select the Privacy & Security menu. In the Cookies and Site Data section, click the Clear Data button.
SAFARI	Mac Users	Go to 'Preferences' in the Safari drop-down menu and go to the Advanced tab. Here select the Show develop menu in menu bar checkbox. Then go to the 'Develop Menu' and click Empty Cache

TIP #3: CHECK YOUR INTERNET CONNECTION

Your Internet Connection has proven to be the culprit in most cases. It might need a reset. All you need to do is restart your router (wireless or wired). It could be just that your connection needs a good reset to handle your video upload and give it a good push. :)

TIP #4: CONTACT US

If you are still facing problems with your uploading, contact us. To know more, check out our Support Page